Refund & Cancellation Policy
Last updated: 18 October 2026
1. Overview
We want you to be happy with what you buy from [Business name]. This policy explains how cancellations, returns and refunds work. Please read it before you book.
2. Cancelling a booking
- Cancel at least 24 hours before your appointment or start date for a full refund.
- Cancellations with less than 24 hours' notice may be charged up to 50% of the booking value, to cover time we've reserved for you.
- No-shows are charged in full.
- Deposits for custom work are non-refundable once work has started, but we'll credit them towards a rescheduled booking.
- If we have to cancel, you'll get a full refund or a free reschedule, your choice.
For ongoing projects, if you end the engagement early you pay for work completed up to that date. If you're unhappy with our work, email [Contact email] within 7 days of delivery and we'll make it right or refund the affected part.
3. How refunds are paid
Approved refunds are issued to your original payment method within 7 business days. Your bank or card provider may take a few extra days to show the credit. Cash-on-delivery orders are refunded by bank transfer or UPI.
4. Your rights as a consumer
This policy is in addition to your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. We won't charge cancellation fees after you've cancelled unless we'd bear similar charges ourselves.
5. Contact us
Questions about this policy? Email [Contact email].